This Refund Policy describes refund terms for purchases of Lucid subscriptions and Lifetime Access from Lucid, LLC ("Lucid," "we," "us," or "our"). It should be read together with our Terms of Service.
1. Lifetime Access Purchases (via our website)
Lifetime Access purchases made through our website and processed by Stripe are refundable within 30 days of purchase, no questions asked.
To request a refund, email support@trylucidfinance.com from the email address used at purchase, with the subject line "Refund Request." We will process eligible refunds to your original payment method within 10 business days of approval. After 30 days from purchase, Lifetime Access purchases are non-refundable.
What "Lifetime" means. Lifetime Access provides access to Lucid's paid features, at the Pro plan, for the lifetime of the Service, that is, for as long as Lucid continues to operate the Service.
2. Subscriptions
Basic and Pro subscriptions are billed through Stripe. You can cancel your subscription at any time from Manage Subscription in the app, which opens your Stripe billing portal. Cancellation stops future billing; your paid access continues until the end of the billing period you have already paid for. No refunds are provided for partial billing periods, except where required by law.
If a renewal payment fails, we will retry the charge and you will keep access for up to 14 days; if payment cannot be collected, your plan reverts to Free without further charges.
If subscriptions are offered through Apple In-App Purchase or Google Play Billing in the future, refunds for those purchases would be handled by Apple or Google under their policies:
- Apple: request a refund at reportaproblem.apple.com
- Google Play: request a refund through your Google Play order history or at support.google.com/googleplay
3. Free Plan
The Free plan involves no payment, and no refund terms apply.
4. Questions
Lucid, LLC
2277 W 700 S, Suite 3
Springville, UT 84663
support@trylucidfinance.com