Account and sign-in
Use the same sign-in method you used to create your account. For email sign-in, use the password-reset option if needed. Contact support if you cannot access your account or receive a verification email.
Lucid Finance
How can we help?
Contact Lucid support for help with sign-in, connected accounts, your membership, or anything that is not working as expected.
support@trylucidfinance.comInclude your device, app version, and a short description of the issue. Never send passwords, verification codes, full card numbers, or bank login details. Hide personal financial information in screenshots.
Bank connections
Manage your connections in Settings → Accounts. If an account needs attention, follow its reconnect instructions. Tell support the institution name and the error you see, without including your banking credentials.
Membership and billing
Open Settings → Membership to check your plan. Manage a web purchase through your Lucid account; manage a store purchase through the store that billed you. See our Refund Policy for billing and refund help.
Privacy and account deletion
In the app, go to Settings → Security → Delete account. If you cannot sign in, email support to request help with deletion or another privacy request. We may need to verify account ownership. Our Privacy Policy explains data handling, the recovery period, and retention.
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